How to use the Team Portal during a cleaning, from the assignment through to closing the job.
The video narration and on-screen captions are in Hungarian.
When you are assigned a new cleaning, we send an SMS with a link. Tap it to open the portal.
On Work Items you see each job: the address, the time, and how long it should take.
Open the job. You will see the address, the time, and the expected pay. If you can take it, tap Confirm. If you cannot, use the other actions to reschedule or decline.
On the day of the cleaning, when you arrive, tap Start work.
The job is a sequence of steps. Move with the arrows, or jump to any step with All steps. Orange dots show where you still have something to do.
Overview shows when the previous guest left and when the next guest arrives.
On Prepare stock, record what you take from the warehouse, such as coffee capsules or toilet paper.
On Access, you will find how to get into the apartment.
Cleaning is a room-by-room checklist. Check off what you finished, take photos of the rooms at the end, then submit the checklist.
On Linen, tap each bed and mark what you did. The portal shows how many guests arrive next.
On Photos and videos, upload pictures of the finished apartment. They also matter if there is a damage claim later.
If a guest left something behind, record it under Lost and found. Note stock you take back, anything that is missing, and report anything that is broken.
When you are finished, tap Work done. The portal warns you if something is still missing. After you confirm, we tell the next guest they can check in.
Filling the job in fully and accurately also raises your reliability score. Thank you for the work.